Terms of sale
By purchasing products from Valentore, you agree to the following Terms of Sale. Please read them carefully before completing your order.
By placing an order on valentore.com, you acknowledge and accept these terms as legally binding.
Product Availability
All products are subject to availability.
While we strive to maintain accurate inventory, in rare cases items may become unavailable after purchase.
If this occurs, we reserve the right to:
- Offer a replacement product
- Allow you to wait for restock
- Issue a full refund
You will be notified via email in such cases.
Pricing and Payment
- All prices are listed in USD (United States Dollars) by default, unless otherwise specified
- Final pricing may vary due to currency conversion rates and location-based adjustments
At checkout, you agree that:
- All applicable shipping fees, taxes, and charges are clearly presented before payment
- Payment must be made in full at the time of purchase
We accept major credit cards, debit cards, and secure payment methods.
By completing a transaction, you confirm that:
- You are the authorized holder of the payment method
- All billing information provided is accurate and complete
Valentore reserves the right to cancel or refuse transactions suspected of fraud or unauthorized activity.
Order Confirmation
After placing an order, you will receive an order confirmation email containing:
- Order number
- Product details
- Estimated processing/shipping timeframe
Important:
An order confirmation does not guarantee immediate shipment. All orders are subject to processing and verification.
Shipping and Delivery
Valentore offers worldwide shipping, with methods such as Standard and Express Shipping depending on your location.
- Shipping costs are calculated at checkout
- Delivery timeframes are estimates only, not guarantees
You acknowledge that delays may occur due to:
- Customs processing
- Carrier issues
- Global logistics disruptions
Valentore is not responsible for:
- Delivery delays outside our control
- Failed deliveries due to incorrect or incomplete shipping information
Customs Duties and Taxes
International orders may be subject to:
- Import duties
- Customs taxes
- Local fees
These charges are:
- Not included in product or shipping prices
- Fully the responsibility of the customer
Valentore is not liable for customs delays or additional charges imposed by authorities.
Cancellations and Modifications
Orders are processed immediately after payment confirmation.
Therefore:
- Orders cannot be modified or canceled once they enter processing or shipping stages
If you need to request a change, contact us immediately at:
support@valentore.com
We may attempt to assist before dispatch, but changes are not guaranteed.
Returns and Refunds
All returns and refunds are governed by our Return and Refund Policy.
Key conditions include:
- Returns must be requested within the specified timeframe
- Items must meet eligibility requirements
Non-returnable items may include:
- Personalized products
- Intimate or hygiene-sensitive goods
- Final sale items
Full details are available in our dedicated policy.
Limitation of Liability
To the fullest extent permitted by law, Valentore shall not be liable for any:
- Indirect, incidental, or consequential damages
- Losses resulting from the use or inability to use our products
We do not guarantee that:
- Product descriptions
- Pricing
- Availability
are always fully accurate or error-free.
Legal Compliance
You agree to comply with all applicable laws and regulations, including:
- Import/export laws
- Local consumer regulations
Valentore reserves the right to:
- Refuse or cancel orders
- Take action in cases of policy violations or suspected fraud
Chargebacks and Disputes
By completing a purchase, you agree to contact us first at support@valentore.com to resolve any issue before initiating a chargeback or dispute.
Valentore reserves the right to:
- Submit order confirmations, tracking data, and communication records
- Actively contest unjustified chargebacks
Unauthorized disputes may be considered a violation of these Terms.
Changes to Terms
Valentore reserves the right to update or modify these Terms of Sale at any time without prior notice.
Updated terms apply to all orders placed after publication.
Continued use of the website constitutes acceptance of the revised terms.
Contact Us
For any questions regarding these Terms of Sale, please contact us: