Shipping policy

At Valentore, we proudly offer worldwide shipping with a commitment to reliable, trackable, and efficient delivery.

By placing an order on valentore.com, you agree to the terms outlined in this Shipping Policy.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • During peak seasons or high-demand periods, processing times may be extended.

We strive to dispatch all orders as quickly as possible.

Once an order has entered the fulfillment or shipping process, it cannot be modified or canceled.

International Shipping

We ship to most countries worldwide.

Estimated delivery times:

  • Europe: 5–12 business days
  • North America: 7–15 business days
  • Latin America: 10–20 business days
  • Asia & Oceania: 10–25 business days

Important:

  • These are estimated delivery timeframes, not guarantees
  • Delivery times may vary due to factors beyond our control, including:
    • Customs inspections
    • International logistics disruptions
    • Carrier delays

Valentore is not liable for shipping delays caused by third-party logistics providers or customs authorities.

Shipping Methods

  • We offer Standard Shipping and Express Shipping, depending on availability in your region
  • Shipping options and rates are calculated and displayed at checkout

Please note:

  • Express shipping may not be available for certain remote or restricted locations

Order Tracking

  • All orders include a tracking number
  • You will receive a shipping confirmation email with tracking details once your order is dispatched

Tracking updates may take up to 3 business days to appear in the carrier’s system.

Valentore is not responsible for delays in tracking updates after shipment has been dispatched.

Customs, Duties, and Taxes

International orders may be subject to:

  • Import duties
  • Customs taxes
  • Local handling fees

These charges are:

  • Not included in product or shipping prices
  • The sole responsibility of the customer

Valentore has no control over these charges and is not responsible for delays caused by customs clearance or unpaid fees.

Lost, Delayed, or Stuck Packages

If your order is significantly delayed or appears lost in transit:

Please contact us at support@valentore.com.

We will:

  • Assist in tracking your shipment
  • Communicate with the carrier when possible

Resolutions such as replacement or refund will be handled strictly in accordance with our Return & Refund Policy.

Valentore reserves the right to determine the appropriate resolution on a case-by-case basis.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

Valentore is not responsible for:

  • Failed deliveries due to incorrect or incomplete addresses
  • Packages returned due to customer error

Additional shipping fees may apply for reshipment requests.